PRODUCT AND ENGINE RETURNS
Our primary goal is your satisfaction! If you ever receive a product that is
defective due to workmanship or materials, just contact us for an immediate
replacement. If you ordered the incorrect part, we have a 15% restocking
fee. Prior approval for return is required. Contact us for an RA
number. Sorry, there are no returns on electrical items.
All of the products we sell and distribute, if warranted, are warranted
by the manufacturer of the product. We do not manufacture any products,
therefore we DO NOT warranty any parts or engines. You will need to contact
the manufacturer or your local dealer for warranty information and repairs.
Engines that have been started, had Oil or gas added or have been modified in
any way, ARE NOT ELIGIBLE FOR RETURN!
If you ever receive a product that is defective due to workmanship or
materials, just contact your local repair center for factory warranty repair. If
you are having trouble locating a factory repair center, email us and
we will help you locate a repair center.
ANY AND ALL CLAIMS OF A FAULTY PART OR ENGINE MUST BE RESOLVED THROUGH
THE MANUFACTURER'S WARRANTY PROCESS AND THE REPORT OF ANY SUCH CLAIM MUST BE
ACCOMPANIED BY A WRITTEN RECEIPT FROM A VALID SERVICE DEALER FOR SAID
Written receipt must be scanned and emailed to us for consideration.
If you ordered the incorrect part online, we have a 15% restocking fee.
If you ordered the incorrect Engine, we have a 20% restocking fee. Sorry,
no refund available on special order engines. Shipping
expense is non refundable including engines that advertise free
shipping. Actual shipping cost will not be refunded. Items are not
eligible for return after 15 days of item being delivered.
If we have recommended an engine for your application that was not
correct, send us a copy of the email quote and we will waive the restocking
fee. We highly recommend you Email us before ordering your engine to be sure it
will work for your machine. In some cases we will send you to the manufacturer
for this information. (After all, they know the engines better than anybody) The
customer is responsible for assuring that the engine ordered will work for their
specific application. Website images are representative, actual engine may vary
from the image shown. Some modifications may be required, if the model and
type purchased differs from original model and type, at the consumers expense.
Shippers: UPS, FedEx, Freight (Engines over 90 lbs are
shipped via truck & you will be notified of the carrier)
Prices, terms, specifications, and programs are subject to
change without notice. Should any errors be found in our catalog or on our
website, we reserve the right to correct them. List prices are suggested
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